Returns & Exchanges
At True Nutra, we stand behind the quality of our products and offer a 30-day satisfaction guarantee to ensure you are completely happy with your purchase. If you are not satisfied, we provide a straightforward return process for all eligible unopened and lightly used items.
Initiate Your Request
Contact our dedicated support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring the RMA number is clearly written on the outside of the box to prevent processing delays.
Ship the Item
Send your package using a trackable shipping method to the address provided by our support team; please note that customers are responsible for return shipping costs.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing